Frequently Asked Questions
Cartridges rated page yield(number of pages printed) are always based on a 5% page coverage, which is a standard business letter. For example if a cartridge is rated to yield 10,000 pages at 5% and the user is actually printing with a 25% page coverage(a typical newsletter) than the cartridge will only yield 2,000 pages due to the higher amount of page coverage (25% versus 5%).
What is your return policy?
Prior to returning any merchandise (defective or otherwise), customers must contact our Customer Service team via email to receive return and shipping instructions. All non-defective returns must be in resalable condition and in the original packaging. Please do not mark, or write address or RMA number on the outside of the original packaging. A 15% restocking fee will apply for all non-defective returns. Returns are only accepted within 30 days of the original invoice date. All returns are subject to inspection by B2B Solutions on the resell condition, and credit will be issued after the product has been received and inspected. All return freight shipping charges will be the responsibility of the customer, unless the error was due to our Negligence. All sales made on special order, non-stock items, closeout or discontinued items are final and are not returnable.
How do we guarantee production quality?
All of our factories are ISO 9001 and ISO 14001 certified, and most of them are STMC certified as well. Every cartridge is individually print tested at the factory prior to packing to help insure our low defect rate.
What is the warranty on your cartridges?
All of our cartridges are warranted to be free from defects in material, workmanship and performance for a period of 1 Year from the date of purchase. If at any time the compatible parts and supplies fail to perform according to the aforementioned, B2B Solutions will replace the item or credit the full purchase price.